problem with paypal ebay system

Hi Ombudsman,

I’d like to make a complaint about the company paypal/ebay in the Czech republic. Both these companies are owned by the same company.

 

Currently they offer sellers in the Czech republic on ebay the right to have seller protection, the problem is that in order to have seller protection, the item has to show in the tracking that it has been delivered. I think that most Czech sellers are going to use the Czech postal system to deliver items, as the other companies are tripple the price, in many instances. Although Czech post offer tracking for items, no items sent out of the Czech republic show the tracking when the item has arrived.

 

I feel that Ebay in the Czech republic and paypal are giving false information to sellers by not letting them know of this problem. It would be simple for paypal to indicate that any shipping through Czech post, does not carry paypal protection, this would also be a good reason why Czech post might change their system.

 

This issue can potentially let a Czech or foreign person loose a lot of money, they can be easily sell items have them delivered and then in turn have the funds taken out of their account. Paypal have done this to me.

 

Its un-likely that Czech post will change, yet maybe its possible to regulate the paypal ebay system.

 

Can you tell me who i best complain to about this problem to in the Czech republic, i have just had 120 dollars taken from my account.

 

thanks, jam

must communicate in Czech

Dear Mr.

I send you our answer to your e-mail from 9th Juni 2011 and two e-mail´s from 17th Juni 2011.
In order to deal of your issues you have to communicate in Czech.
Thank you.

czech post

Hi,

I have just started a business buying many things on Aukro. I live in Letna 17000, i have two problems, one i’m unable to use a credit card. Also, i’m at home almost all the time, cause i run my business from home, in the last 3 weeks since i start my business, not one package has been delivered to my home. I have also had two packages with registered post that have gone missing, this is quite hight percentage.

also, often the postal workers are not asking that i make a declaration of objects, this can lead to problems for the items when they arrive in their countries.

Problem with sending goods over 20 Kilo’s

Yesterday, i had to send an item as two separate packages rather than one because only 20 kilo’s can sent to South Korea, the problem is that the Czech post book does not show this. As the postal book does not show this, i presented a package to the post office of 22.5 kilo’s and was unable to post, had to re-pack into two box’s. This ended up costing me extra, and also wasted many extra hours of my time.

Unable to give the right quote for postage to the buyer…so i loose on this transaction.

Can you give me the reason why Czech post does not explain these postal rules, in the post book?
Can you direct me to a link on the web, where it shows what countries i can send more than 20 Kilo’s? in Czech or English is fine.
Can Czech post assure me that in the future text’s published, the office will show the correct weights and prices?

regards, jam

czech postal tracking complaint

This is general complaint about Czech post: This complaint is being sent to Czech post, Czech post management, Czech postal ombudsman, and the EU competition regulations Authority

I’d like to know when Czech post might start to update international shipping so that when the package arrives it shows up on the Czech website when the tracking details are entered. Currently in order for me to get confirmation of a delivery, i have to contact Mr Chroma, and he has to follow up. An email from Czech post saying that the item is delivered, is not good enough for paypal or a credit card company. Paypal or a credit card company need your official website to show the information, before i can get funds back that have been paid out as a result of economy shipping. Do you understand the problem?

This is what happend to me recently.

-i sent goods to Australia, buyer paid through paypal.
-buyer started a dispute through paypal, even though he knew that the goods would take 3 months to post
-because czech post tracking is only updated when the goods leave the country, paypal paid the buyer back (tracking needs to be updated every 20 days for the buyer not to be paid)
-i have sent goods, yet the buyer also has been paid what he paid for the goods, curent loss= 120 dollars. This is not a good situation.
-in order to combat this problem, i have had Czech post send a notice to the Australian post-office asking that the goods not be delivered.
-in normal circumstances this would mean the same shipping time back to me here in Czech.

Currently the system you have in place is very bad for sellers using any international payments system. Can Czech post please change the system, so it complies with other countries tracking systems. It further complicated the issue, as you advertise on your website this information.

“On this page you can check the status of any trackable item that you sent through the post. Find out whether it has already been delivered to or refused by the addressee, or whether it is ready for collection at the post office of delivery.”

“The following services can be tracked: Commercial Parcel (Domestic or International), Mail Order Parcel, Insured Parcel, Insured Letter, Standard Parcel (Domestic or International), EMS (all kinds).”

Under the definition of paypal and credit card companies, Czech post is not providing tracking information. Czech post is providing only information of when the item leaves the country.

I hope you can update the system, so it fits with all western european tracking systems and update your website to indicate the truth about your current tracking system. So that paypal and the credit card companies understand your system.

regards, jam