CZech postal tracking

Hi Obudsman,

 

I have a problem. I sent two items rr844756311cz and rr844756285cz

both items posted from the letna office on 31.12.12 , one to Australia one to US. both items show no tracking.

 

I got this message from Czech post in regard to question about tracking.

 

 

 

“I can see it only whithin Czech republic. Than I can see that it left country and that is all. I thing, it is up to destination where the parcel is send to or where the parcel is going thru to show up tracking.

 

I can not do nothing more.”

 

what Czech post say on their site.

 

In accordance with the terms and conditions of the Track&Trace service, the Czech Post is liable for displaying those statuses of consignments, which originate in the territory of the Czech Republic.
As soon as the consignment leaves the territory of the Czech Republic, any information about the status of the consignment depends on information provided by the foreign operator.
If the foreign operator fails to deliver information to the Czech Post, the Track&Trace application can display no information about the consignment status originated outside the territory of the Czech Republic.

 

 in order for me to run my business, i need proof of tracking details, that the parcel has left the Czech republic. I loose around 4000 Czech crowns because Czech post did post any details on these items. This is how the paypal system works.

 

Can Czech post compensate me for not updating the tracking information?

 

regards,

 

jamison

 

 

this is also printed on post blog

Czech Post and Credit cards

Hi  EU competition Authority,

I’d like to make a complaint about Czech Post, Czech post has a monopoly on some services, the service supplied is not as good as it could be, the company has not been able to adapt to technology. This effects a lot of people.

for me, I just had to pay 70 dollars, not because an object is not going to arrive, but because Czech post did not update the tracking. Ebay issue funds back to the customer when an item is not tracked, and Czech post don’t update items for economy post. Even to the first point out of the Czech republic. Im a seller of things out of the Czech republic.

I know that the tracking details are available, yet Czech post don’t update them. I know this because if i goto the office in Prague they will manually track the item, yet this is of no use to EBAY/PAYPAL or the customer.

Czech post has not made any changes to economy tracking that im aware of, yet gave me assurance in the last year they would. In some instances im able to put the tracking information from Czech post into the system of the country where the object will arrive and get a response.  Most of these objects are going out of major EU hubs, countries such as Amsterdam give this information digitally, yet Czech post does not supply this information for economy shipping.

The other thing is that people are not able to use a regular credit card in any Czech post office. Close to 2 years after being assured that this change would happen,  nothing has, and the price of this technology is less now. A music band can afford to accept funds digitally, yet Czech post can’t.

How many postal companies in the EU don’t use credit cards in their main offices?

How many postal systems sell a tracking service, then have a disclaimer on their page, saying we don’t have to update the item out of the Czech republic?

I have written many times to Czech post over the last years,  i’m told things would change. Technology is changing. Czech post is not. This is preventing a lot of business from happening here in Czech that could. This has an impact on people, people become apathetic towards the idea of change.

I hope Czech post make the changes they have assured they would.

regards,

jam

 

delivery to Australia

Hi Czech Post and EU competition Authority,

I noticed that Czech post have updated information on their site, so as to not take any responsibility for tracking information. This is a problem, so much as now people understand that tracking might not be updated, so when the item arrives and they might see that the tracking has not been updated, some people might choose to keep the item and the money. A system like this is not really effective for any shippers. I would think that Czech post might find a way where it might be possible to update the tracking on request, at least as a temporary fix to economy items sent. http://www.Paypal.com , most used international payment system, need the tracking of delivery to be updated for a buyer to get the funds back.

keep in mind that the tracking disclaimer is not in the Czech postal booklet, most people use the booklet to make assessments on postal purchases, not the web, maybe add the information to the actual tracking slip. So its clear to all your customers that tracking liability is only to the boarder.

I’m not able to find any postal company in the world with such a disclaimer on tracking of goods, here is the Australian one, http://auspost.com.au/track/ they have to deal with far greater time issue’s than Czech post would. Best idea is not to offer tracking on items when you can’t provide tracking. Disclaimer is something a mafia style business would create. Please read the wiki definition of track and trace.. http://en.wikipedia.org/wiki/Track_%26_Trace . How many services do Czech post claim to offer that they don’t?

My thoughts are that the current solution is to ship economy items out of Dresden, at least for economy things. Current system is a big mess, and your competition is too expensive.

regards, jam

getting an insurance claim for goods sent to you insured within the Czech republic

Hi R…,

That claim for the speakers did not go through. It would have been better for me, if you had told me not to bother coming, as its more than one hour process to put the claim in and i came twice to your office. Czech post should not accept things, allow them to carry insurance, that they can’t deliver in the same state as they get them. The system you have in place just means that people are going to add packing to items broken, so as to get a refund.. the problem is on Czech post..

Do you have somewhere on the web where i can read the terms of the insurance policy for items sent?

letter to DHL

Hi DHL,
I’m mostly shipping goods through Czech post, i have noticed many things within the Czech website and their postal booklet that are not true. Mostly these are to do with weights being able to be shipped and what is actually tracked outside of the Czech republic. The thing is that by not showing the truth about some of their services, consumers are not compelled to look for other services, when they might be better and save a lot of confusion. I have started a blog, about some of the negative issue with Czech post, i wondered if DHL would be interested to help me go against Czech post, get the EU to do an investigation on some of these issues.

So as to bring about better service and more competition. regards, jam

Response to EU letter

Hi

Thanks for the response.

The booklet that Czech post distribute at all outlets does not give the true indication of weights that can be posted, 90 percent of regular consumers are going to use this booklet, thinking that they can send more weight than they can gives Czech post a competitive edge, it needs to be investigated, as to why they do not show the correct information. Its not difficult to change!! Please investigate further…

As Czech post don’t have any competition in many aspects of their business, such as heavy economy shipped items, its important that the EU investigate the issue of tracking, as this loop hole can create problems for many people, both buyer and seller, much waisted time. Czech post have no incentive to fix the problems… so you have to investigate..

The company does not even take a regular credit card…at even the head post office in Prague. To not investigate makes your office corrupt. To tell me that your not going to investigate these issues, is the reason why people don’t bother to complain, please do your job.

regards, Jam

from EU
…

Thank you for your e-mails of 23 December 2011 and 18 January 2012 concerning Czech Post. In your first email, you complain about a postal booklet that allows consumers to see the cost of sending items abroad. You claim that the Czech Post is misleading consumers by claiming that all countries accept packages of 30kg, without specifying on their web page which countries accept only lower weight. In your second email of 18 January 2012, you also raised concems that the Czech Post does not update international shipping details with the result that the delivery of a package does not show on the Czech Post website once the tracking numbers are entered.

As to your first email, we have done a search on the Czech Post website] and found out the following. The general section on the conditions of posting a parcel indicates that the maximum Weight of a package may be up to 30kg, with a special reference made to further consult the Postal Conditions of the Czech Post- Foreign Conditions (Poätovní podmínky Öeske’ poäly, s.p. – Zahraniöní podmínky), (please see the following link
http://www.ceskaposta.cz/cz/sluzby/balikyfzahranici/standardni-balik-do-zahranici-

id249/)_ The special conditions of the Czech Post for foreign posting are immediately available on the right hand side of the same page in a pdf document (please see the following link: http://Wwwceskaposta.cz/assets/nastroie/zahranicni~nodminkv.odf ). These
conditions, in Article 247, include a clear reference for a maximum weight of a package to South Korea to be 20kg. As a result, it seems that consumers can out the relevant infomation, namely the correct maximum weight of packages per country, by consulting
the Czech Post web page.

As to your second area of concern- an incomplete information on delivery of packages via tracking system this seems to be a feature of the technical system that the Czech Post uses for its track and trace system. Such investment expenditures remain Within the ultimate powers of the company concerned and cannot in themselves be considered to be in breach of European Union competition rules. If anything, any deficiencies in the technical system

1 Infomation taken on 23 January 2012.

Commission européenne, B-1049 Bruxelles I Europese Commissie, B-1049 Brussel – Belgium. Telephone: (32-2) 299 11 11.

used by Czech Post may be exploited by its competitors who could offer a better service in that area.

For the avoidance of doubt, it should be stated that we regard your information as market information and not as a formal complaint that has to comply with certain legal requirements as set out in Article 5 of Commission Regulation 773/2004: Market
information, such as the one you have given us, is often not in itself sufficient to give rise to an investigation.

Your message will therefore not lead to any immediate within the Commission. This initial View does not prejudge any later position of the Commission, and information from various sources may form a pattem which might lead the Commission to initiate a
full scale investigation at a later stage.

We appreciate ïhat you have chosen to inform us of this issue and We have taken note of your concerns. Your information has been put on ñle and will be taken into consideration should we at a later stage decide to open an investigation.

Yours sincerely,

Hi Czech Post,
CC EU competition Authority, Czech postal ombudsman

Thanks for your response, i think it would be fair what you are saying if economy goods sent out from countries like the UK, Germany and France would not update economy tracking, and also indicate that they do on their website, as is situation with Czech post.

Czech Post best “please” update information on tracking for economy post on website, so as to indicate that goods sent via economy post do not update tracking outside the boarders of Czech. By not doing this your putting people that are selling things through paypal at risk of loosing huge amounts. Sellers need to understand this, so they can choose other services that do update this information with tracking.

Can Czech post please update tracking information on their website about economy shipping of items.

regards, jam

Dear Mr. Young,

based on the received complaint an examination of the facts was conducted by the Czech Post.

The Track&Trace application on Czech Post’s website displays information about the status of international consignments at two levels:

– statuses originated in the territory of the Czech Republic (Czech Post being fully liable for such statuses),

– statuses originated abroad (Czech Post being dependant on the information about statuses provided by the foreign postal operator, and therefore not being liable for such statuses).

In accordance with the terms and conditions of the service, the Czech Post displayed all statuses originated in the territory of the Czech Republic.

The non-conformance occurred at the moment when the consignment left the territory of the Czech Republic and the foreign postal operated failed to deliver updated information about delivery of the consignment.

The Czech Post could therefore not display information about delivery of the consignment on its website because it had not received such information.

Similarly, the bank, which follows the updated status of consignments as displayed in the Track&Trace application, could not react otherwise than send the payment back to the recipient of the goods.

Following the evaluation of the existing situation the Czech Post decided to take necessary steps to remedy the situation by improving the communication with other postal unions to an extent that would make the Track&Trace beneficial for all involved parties.

Please note that the planned increase in the intensity of communication mainly depends on the willingness and possibilities of foreign operators.

Nevertheless, we strongly believe that future negotiations will be successful and users of the Track&Trace service will be provided with complete and satisfactory information.

This is general complaint about Czech post: This complaint is being sent to Czech post, Czech post management, Czech postal ombudsman, and the EU competition regulations Authority

I’d like to know when Czech post might start to update international shipping so that when the package arrives it shows up on the Czech website, when the tracking numbers are entered. Currently in order for me to get confirmation of a delivery, i have to contact Mr Chroma, and he has to follow up. An email from Czech post saying that the item is delivered, is not good enough for paypal or a credit card company. Paypal or a credit card company need your official website to show the information updated (the item must say its delivered), before i can get funds back that have been paid back.

This is what happend to me recently.

-i sent goods to Australia, buyer paid through paypal.

-buyer started a dispute through paypal, even though he knew that the goods would take 3 months to post

-because czech post tracking is only updated when the goods leave the country, paypal paid the buyer back (tracking needs to be updated every 20 days for the buyer not to be paid)

-i have sent goods, yet the buyer also has been paid what he paid for the goods, curent loss= 120 dollars. This is not a good situation.

-in order to combat this problem, i have had Czech post send a notice to the Australian post-office asking that the goods not be delivered.

-in normal circumstances this would mean the same shipping time back to me here in Czech.

Currently the system you have in place is very bad for sellers using any international payments system. Can Czech post please change the system, so it complies with other countries tracking systems. It further complicated the issue, as you advertise on your website this information.

“On this page you can check the status of any trackable item that you sent through the post. Find out whether it has already been delivered to or refused by the addressee, or whether it is ready for collection at the post office of delivery.”

“The following services can be tracked: Commercial Parcel (Domestic or International), Mail Order Parcel, Insured Parcel, Insured Letter, Standard Parcel (Domestic or International), EMS (all kinds).”

Under the definition of paypal and credit card companies, Czech post is not providing tracking information. Czech post is providing only information of when the item leaves the country.

I hope you can update the system, so it fits with all western european tracking systems and update your website to indicate the truth about your current tracking system. So that paypal and the credit card companies understand your system.

regards, jam

I start to make my complaints about Czech postal system public. As i see not one thing i ever said has created any change to the way Czech post does business here.

czech postal tracking complaint

Reply

Forward

Jamison Young

Hi Czech Post,
CC EU competition Authority, Czech postal ombudsman

Thanks for your response, i think it would be fair what you are saying if economy goods sent out from countries like the UK, Germany and France would not update economy tracking, and also indicate that they do on their website, as is situation with Czech post.

Czech Post best “please” update information on tracking for economy post on website, so as to indicate that goods sent via economy post do not update tracking outside the boarders of Czech. By not doing this your putting people that are selling things through paypal at risk of loosing huge amounts. Sellers need to understand this, so they can choose other services that do update this information with tracking.

Can Czech post please update tracking information on their website about economy shipping of items.

regards, jam

Dear Mr. Young,

based on the received complaint an examination of the facts was conducted by the Czech Post.

The Track&Trace application on Czech Post’s website displays information about the status of international consignments at two levels:

– statuses originated in the territory of the Czech Republic (Czech Post being fully liable for such statuses),

– statuses originated abroad (Czech Post being dependant on the information about statuses provided by the foreign postal operator, and therefore not being liable for such statuses).

In accordance with the terms and conditions of the service, the Czech Post displayed all statuses originated in the territory of the Czech Republic.

The non-conformance occurred at the moment when the consignment left the territory of the Czech Republic and the foreign postal operated failed to deliver updated information about delivery of the consignment.

The Czech Post could therefore not display information about delivery of the consignment on its website because it had not received such information.

Similarly, the bank, which follows the updated status of consignments as displayed in the Track&Trace application, could not react otherwise than send the payment back to the recipient of the goods.

Following the evaluation of the existing situation the Czech Post decided to take necessary steps to remedy the situation by improving the communication with other postal unions to an extent that would make the Track&Trace beneficial for all involved parties.

Please note that the planned increase in the intensity of communication mainly depends on the willingness and possibilities of foreign operators.

Nevertheless, we strongly believe that future negotiations will be successful and users of the Track&Trace service will be provided with complete and satisfactory information.

This is general complaint about Czech post: This complaint is being sent to Czech post, Czech post management, Czech postal ombudsman, and the EU competition regulations Authority

I’d like to know when Czech post might start to update international shipping so that when the package arrives it shows up on the Czech website, when the tracking numbers are entered. Currently in order for me to get confirmation of a delivery, i have to contact Mr Chroma, and he has to follow up. An email from Czech post saying that the item is delivered, is not good enough for paypal or a credit card company. Paypal or a credit card company need your official website to show the information updated (the item must say its delivered), before i can get funds back that have been paid back.

This is what happend to me recently.

-i sent goods to Australia, buyer paid through paypal.

-buyer started a dispute through paypal, even though he knew that the goods would take 3 months to post

-because czech post tracking is only updated when the goods leave the country, paypal paid the buyer back (tracking needs to be updated every 20 days for the buyer not to be paid)

-i have sent goods, yet the buyer also has been paid what he paid for the goods, curent loss= 120 dollars. This is not a good situation.

-in order to combat this problem, i have had Czech post send a notice to the Australian post-office asking that the goods not be delivered.

-in normal circumstances this would mean the same shipping time back to me here in Czech.

Currently the system you have in place is very bad for sellers using any international payments system. Can Czech post please change the system, so it complies with other countries tracking systems. It further complicated the issue, as you advertise on your website this information.

“On this page you can check the status of any trackable item that you sent through the post. Find out whether it has already been delivered to or refused by the addressee, or whether it is ready for collection at the post office of delivery.”

“The following services can be tracked: Commercial Parcel (Domestic or International), Mail Order Parcel, Insured Parcel, Insured Letter, Standard Parcel (Domestic or International), EMS (all kinds).”

Under the definition of paypal and credit card companies, Czech post is not providing tracking information. Czech post is providing only information of when the item leaves the country.

I hope you can update the system, so it fits with all western european tracking systems and update your website to indicate the truth about your current tracking system. So that paypal and the credit card companies understand your system.

regards, jam

I start to make my complaints about Czech postal system public. As i see not one thing i ever said has created any change to the way Czech post does business here.

czech postal tracking complaint

problem with paypal ebay system

Hi Ombudsman,

I’d like to make a complaint about the company paypal/ebay in the Czech republic. Both these companies are owned by the same company.

 

Currently they offer sellers in the Czech republic on ebay the right to have seller protection, the problem is that in order to have seller protection, the item has to show in the tracking that it has been delivered. I think that most Czech sellers are going to use the Czech postal system to deliver items, as the other companies are tripple the price, in many instances. Although Czech post offer tracking for items, no items sent out of the Czech republic show the tracking when the item has arrived.

 

I feel that Ebay in the Czech republic and paypal are giving false information to sellers by not letting them know of this problem. It would be simple for paypal to indicate that any shipping through Czech post, does not carry paypal protection, this would also be a good reason why Czech post might change their system.

 

This issue can potentially let a Czech or foreign person loose a lot of money, they can be easily sell items have them delivered and then in turn have the funds taken out of their account. Paypal have done this to me.

 

Its un-likely that Czech post will change, yet maybe its possible to regulate the paypal ebay system.

 

Can you tell me who i best complain to about this problem to in the Czech republic, i have just had 120 dollars taken from my account.

 

thanks, jam

must communicate in Czech

Dear Mr.

I send you our answer to your e-mail from 9th Juni 2011 and two e-mail´s from 17th Juni 2011.
In order to deal of your issues you have to communicate in Czech.
Thank you.

czech post

Hi,

I have just started a business buying many things on Aukro. I live in Letna 17000, i have two problems, one i’m unable to use a credit card. Also, i’m at home almost all the time, cause i run my business from home, in the last 3 weeks since i start my business, not one package has been delivered to my home. I have also had two packages with registered post that have gone missing, this is quite hight percentage.

also, often the postal workers are not asking that i make a declaration of objects, this can lead to problems for the items when they arrive in their countries.