czech postal tracking complaint

This is general complaint about Czech post: This complaint is being sent to Czech post, Czech post management, Czech postal ombudsman, and the EU competition regulations Authority

I’d like to know when Czech post might start to update international shipping so that when the package arrives it shows up on the Czech website when the tracking details are entered. Currently in order for me to get confirmation of a delivery, i have to contact Mr Chroma, and he has to follow up. An email from Czech post saying that the item is delivered, is not good enough for paypal or a credit card company. Paypal or a credit card company need your official website to show the information, before i can get funds back that have been paid out as a result of economy shipping. Do you understand the problem?

This is what happend to me recently.

-i sent goods to Australia, buyer paid through paypal.
-buyer started a dispute through paypal, even though he knew that the goods would take 3 months to post
-because czech post tracking is only updated when the goods leave the country, paypal paid the buyer back (tracking needs to be updated every 20 days for the buyer not to be paid)
-i have sent goods, yet the buyer also has been paid what he paid for the goods, curent loss= 120 dollars. This is not a good situation.
-in order to combat this problem, i have had Czech post send a notice to the Australian post-office asking that the goods not be delivered.
-in normal circumstances this would mean the same shipping time back to me here in Czech.

Currently the system you have in place is very bad for sellers using any international payments system. Can Czech post please change the system, so it complies with other countries tracking systems. It further complicated the issue, as you advertise on your website this information.

“On this page you can check the status of any trackable item that you sent through the post. Find out whether it has already been delivered to or refused by the addressee, or whether it is ready for collection at the post office of delivery.”

“The following services can be tracked: Commercial Parcel (Domestic or International), Mail Order Parcel, Insured Parcel, Insured Letter, Standard Parcel (Domestic or International), EMS (all kinds).”

Under the definition of paypal and credit card companies, Czech post is not providing tracking information. Czech post is providing only information of when the item leaves the country.

I hope you can update the system, so it fits with all western european tracking systems and update your website to indicate the truth about your current tracking system. So that paypal and the credit card companies understand your system.

regards, jam