Response to EU letter

Hi

Thanks for the response.

The booklet that Czech post distribute at all outlets does not give the true indication of weights that can be posted, 90 percent of regular consumers are going to use this booklet, thinking that they can send more weight than they can gives Czech post a competitive edge, it needs to be investigated, as to why they do not show the correct information. Its not difficult to change!! Please investigate further…

As Czech post don’t have any competition in many aspects of their business, such as heavy economy shipped items, its important that the EU investigate the issue of tracking, as this loop hole can create problems for many people, both buyer and seller, much waisted time. Czech post have no incentive to fix the problems… so you have to investigate..

The company does not even take a regular credit card…at even the head post office in Prague. To not investigate makes your office corrupt. To tell me that your not going to investigate these issues, is the reason why people don’t bother to complain, please do your job.

regards, Jam

from EU
…

Thank you for your e-mails of 23 December 2011 and 18 January 2012 concerning Czech Post. In your first email, you complain about a postal booklet that allows consumers to see the cost of sending items abroad. You claim that the Czech Post is misleading consumers by claiming that all countries accept packages of 30kg, without specifying on their web page which countries accept only lower weight. In your second email of 18 January 2012, you also raised concems that the Czech Post does not update international shipping details with the result that the delivery of a package does not show on the Czech Post website once the tracking numbers are entered.

As to your first email, we have done a search on the Czech Post website] and found out the following. The general section on the conditions of posting a parcel indicates that the maximum Weight of a package may be up to 30kg, with a special reference made to further consult the Postal Conditions of the Czech Post- Foreign Conditions (Poätovní podmínky Öeske’ poäly, s.p. – Zahraniöní podmínky), (please see the following link
http://www.ceskaposta.cz/cz/sluzby/balikyfzahranici/standardni-balik-do-zahranici-

id249/)_ The special conditions of the Czech Post for foreign posting are immediately available on the right hand side of the same page in a pdf document (please see the following link: http://Wwwceskaposta.cz/assets/nastroie/zahranicni~nodminkv.odf ). These
conditions, in Article 247, include a clear reference for a maximum weight of a package to South Korea to be 20kg. As a result, it seems that consumers can out the relevant infomation, namely the correct maximum weight of packages per country, by consulting
the Czech Post web page.

As to your second area of concern- an incomplete information on delivery of packages via tracking system this seems to be a feature of the technical system that the Czech Post uses for its track and trace system. Such investment expenditures remain Within the ultimate powers of the company concerned and cannot in themselves be considered to be in breach of European Union competition rules. If anything, any deficiencies in the technical system

1 Infomation taken on 23 January 2012.

Commission européenne, B-1049 Bruxelles I Europese Commissie, B-1049 Brussel – Belgium. Telephone: (32-2) 299 11 11.

used by Czech Post may be exploited by its competitors who could offer a better service in that area.

For the avoidance of doubt, it should be stated that we regard your information as market information and not as a formal complaint that has to comply with certain legal requirements as set out in Article 5 of Commission Regulation 773/2004: Market
information, such as the one you have given us, is often not in itself sufficient to give rise to an investigation.

Your message will therefore not lead to any immediate within the Commission. This initial View does not prejudge any later position of the Commission, and information from various sources may form a pattem which might lead the Commission to initiate a
full scale investigation at a later stage.

We appreciate ïhat you have chosen to inform us of this issue and We have taken note of your concerns. Your information has been put on ñle and will be taken into consideration should we at a later stage decide to open an investigation.

Yours sincerely,