Hi Czech Post,
CC EU competition Authority, Czech postal ombudsman

Thanks for your response, i think it would be fair what you are saying if economy goods sent out from countries like the UK, Germany and France would not update economy tracking, and also indicate that they do on their website, as is situation with Czech post.

Czech Post best “please” update information on tracking for economy post on website, so as to indicate that goods sent via economy post do not update tracking outside the boarders of Czech. By not doing this your putting people that are selling things through paypal at risk of loosing huge amounts. Sellers need to understand this, so they can choose other services that do update this information with tracking.

Can Czech post please update tracking information on their website about economy shipping of items.

regards, jam

Dear Mr. Young,

based on the received complaint an examination of the facts was conducted by the Czech Post.

The Track&Trace application on Czech Post’s website displays information about the status of international consignments at two levels:

– statuses originated in the territory of the Czech Republic (Czech Post being fully liable for such statuses),

– statuses originated abroad (Czech Post being dependant on the information about statuses provided by the foreign postal operator, and therefore not being liable for such statuses).

In accordance with the terms and conditions of the service, the Czech Post displayed all statuses originated in the territory of the Czech Republic.

The non-conformance occurred at the moment when the consignment left the territory of the Czech Republic and the foreign postal operated failed to deliver updated information about delivery of the consignment.

The Czech Post could therefore not display information about delivery of the consignment on its website because it had not received such information.

Similarly, the bank, which follows the updated status of consignments as displayed in the Track&Trace application, could not react otherwise than send the payment back to the recipient of the goods.

Following the evaluation of the existing situation the Czech Post decided to take necessary steps to remedy the situation by improving the communication with other postal unions to an extent that would make the Track&Trace beneficial for all involved parties.

Please note that the planned increase in the intensity of communication mainly depends on the willingness and possibilities of foreign operators.

Nevertheless, we strongly believe that future negotiations will be successful and users of the Track&Trace service will be provided with complete and satisfactory information.

This is general complaint about Czech post: This complaint is being sent to Czech post, Czech post management, Czech postal ombudsman, and the EU competition regulations Authority

I’d like to know when Czech post might start to update international shipping so that when the package arrives it shows up on the Czech website, when the tracking numbers are entered. Currently in order for me to get confirmation of a delivery, i have to contact Mr Chroma, and he has to follow up. An email from Czech post saying that the item is delivered, is not good enough for paypal or a credit card company. Paypal or a credit card company need your official website to show the information updated (the item must say its delivered), before i can get funds back that have been paid back.

This is what happend to me recently.

-i sent goods to Australia, buyer paid through paypal.

-buyer started a dispute through paypal, even though he knew that the goods would take 3 months to post

-because czech post tracking is only updated when the goods leave the country, paypal paid the buyer back (tracking needs to be updated every 20 days for the buyer not to be paid)

-i have sent goods, yet the buyer also has been paid what he paid for the goods, curent loss= 120 dollars. This is not a good situation.

-in order to combat this problem, i have had Czech post send a notice to the Australian post-office asking that the goods not be delivered.

-in normal circumstances this would mean the same shipping time back to me here in Czech.

Currently the system you have in place is very bad for sellers using any international payments system. Can Czech post please change the system, so it complies with other countries tracking systems. It further complicated the issue, as you advertise on your website this information.

“On this page you can check the status of any trackable item that you sent through the post. Find out whether it has already been delivered to or refused by the addressee, or whether it is ready for collection at the post office of delivery.”

“The following services can be tracked: Commercial Parcel (Domestic or International), Mail Order Parcel, Insured Parcel, Insured Letter, Standard Parcel (Domestic or International), EMS (all kinds).”

Under the definition of paypal and credit card companies, Czech post is not providing tracking information. Czech post is providing only information of when the item leaves the country.

I hope you can update the system, so it fits with all western european tracking systems and update your website to indicate the truth about your current tracking system. So that paypal and the credit card companies understand your system.

regards, jam

I start to make my complaints about Czech postal system public. As i see not one thing i ever said has created any change to the way Czech post does business here.

czech postal tracking complaint

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Forward

Jamison Young

Hi Czech Post,
CC EU competition Authority, Czech postal ombudsman

Thanks for your response, i think it would be fair what you are saying if economy goods sent out from countries like the UK, Germany and France would not update economy tracking, and also indicate that they do on their website, as is situation with Czech post.

Czech Post best “please” update information on tracking for economy post on website, so as to indicate that goods sent via economy post do not update tracking outside the boarders of Czech. By not doing this your putting people that are selling things through paypal at risk of loosing huge amounts. Sellers need to understand this, so they can choose other services that do update this information with tracking.

Can Czech post please update tracking information on their website about economy shipping of items.

regards, jam

Dear Mr. Young,

based on the received complaint an examination of the facts was conducted by the Czech Post.

The Track&Trace application on Czech Post’s website displays information about the status of international consignments at two levels:

– statuses originated in the territory of the Czech Republic (Czech Post being fully liable for such statuses),

– statuses originated abroad (Czech Post being dependant on the information about statuses provided by the foreign postal operator, and therefore not being liable for such statuses).

In accordance with the terms and conditions of the service, the Czech Post displayed all statuses originated in the territory of the Czech Republic.

The non-conformance occurred at the moment when the consignment left the territory of the Czech Republic and the foreign postal operated failed to deliver updated information about delivery of the consignment.

The Czech Post could therefore not display information about delivery of the consignment on its website because it had not received such information.

Similarly, the bank, which follows the updated status of consignments as displayed in the Track&Trace application, could not react otherwise than send the payment back to the recipient of the goods.

Following the evaluation of the existing situation the Czech Post decided to take necessary steps to remedy the situation by improving the communication with other postal unions to an extent that would make the Track&Trace beneficial for all involved parties.

Please note that the planned increase in the intensity of communication mainly depends on the willingness and possibilities of foreign operators.

Nevertheless, we strongly believe that future negotiations will be successful and users of the Track&Trace service will be provided with complete and satisfactory information.

This is general complaint about Czech post: This complaint is being sent to Czech post, Czech post management, Czech postal ombudsman, and the EU competition regulations Authority

I’d like to know when Czech post might start to update international shipping so that when the package arrives it shows up on the Czech website, when the tracking numbers are entered. Currently in order for me to get confirmation of a delivery, i have to contact Mr Chroma, and he has to follow up. An email from Czech post saying that the item is delivered, is not good enough for paypal or a credit card company. Paypal or a credit card company need your official website to show the information updated (the item must say its delivered), before i can get funds back that have been paid back.

This is what happend to me recently.

-i sent goods to Australia, buyer paid through paypal.

-buyer started a dispute through paypal, even though he knew that the goods would take 3 months to post

-because czech post tracking is only updated when the goods leave the country, paypal paid the buyer back (tracking needs to be updated every 20 days for the buyer not to be paid)

-i have sent goods, yet the buyer also has been paid what he paid for the goods, curent loss= 120 dollars. This is not a good situation.

-in order to combat this problem, i have had Czech post send a notice to the Australian post-office asking that the goods not be delivered.

-in normal circumstances this would mean the same shipping time back to me here in Czech.

Currently the system you have in place is very bad for sellers using any international payments system. Can Czech post please change the system, so it complies with other countries tracking systems. It further complicated the issue, as you advertise on your website this information.

“On this page you can check the status of any trackable item that you sent through the post. Find out whether it has already been delivered to or refused by the addressee, or whether it is ready for collection at the post office of delivery.”

“The following services can be tracked: Commercial Parcel (Domestic or International), Mail Order Parcel, Insured Parcel, Insured Letter, Standard Parcel (Domestic or International), EMS (all kinds).”

Under the definition of paypal and credit card companies, Czech post is not providing tracking information. Czech post is providing only information of when the item leaves the country.

I hope you can update the system, so it fits with all western european tracking systems and update your website to indicate the truth about your current tracking system. So that paypal and the credit card companies understand your system.

regards, jam

I start to make my complaints about Czech postal system public. As i see not one thing i ever said has created any change to the way Czech post does business here.

czech postal tracking complaint