Czech Post and Credit cards

Hi  EU competition Authority,

I’d like to make a complaint about Czech Post, Czech post has a monopoly on some services, the service supplied is not as good as it could be, the company has not been able to adapt to technology. This effects a lot of people.

for me, I just had to pay 70 dollars, not because an object is not going to arrive, but because Czech post did not update the tracking. Ebay issue funds back to the customer when an item is not tracked, and Czech post don’t update items for economy post. Even to the first point out of the Czech republic. Im a seller of things out of the Czech republic.

I know that the tracking details are available, yet Czech post don’t update them. I know this because if i goto the office in Prague they will manually track the item, yet this is of no use to EBAY/PAYPAL or the customer.

Czech post has not made any changes to economy tracking that im aware of, yet gave me assurance in the last year they would. In some instances im able to put the tracking information from Czech post into the system of the country where the object will arrive and get a response.  Most of these objects are going out of major EU hubs, countries such as Amsterdam give this information digitally, yet Czech post does not supply this information for economy shipping.

The other thing is that people are not able to use a regular credit card in any Czech post office. Close to 2 years after being assured that this change would happen,  nothing has, and the price of this technology is less now. A music band can afford to accept funds digitally, yet Czech post can’t.

How many postal companies in the EU don’t use credit cards in their main offices?

How many postal systems sell a tracking service, then have a disclaimer on their page, saying we don’t have to update the item out of the Czech republic?

I have written many times to Czech post over the last years,  i’m told things would change. Technology is changing. Czech post is not. This is preventing a lot of business from happening here in Czech that could. This has an impact on people, people become apathetic towards the idea of change.

I hope Czech post make the changes they have assured they would.

regards,

jam

 

getting an insurance claim for goods sent to you insured within the Czech republic

Hi R…,

That claim for the speakers did not go through. It would have been better for me, if you had told me not to bother coming, as its more than one hour process to put the claim in and i came twice to your office. Czech post should not accept things, allow them to carry insurance, that they can’t deliver in the same state as they get them. The system you have in place just means that people are going to add packing to items broken, so as to get a refund.. the problem is on Czech post..

Do you have somewhere on the web where i can read the terms of the insurance policy for items sent?

Why i made this blog

I’ve just started an ebay business in the Czech republic, i started the business in my flat and now i move to a different space. The thing with Czech post is that its very different to Australian post. In Australia, most people that work in the post office are able to deal with any issue that you bring to the counter. In Czech, you have a department for each issue. Czech post is not easy to use as a foreign person. Rather than going in and being served in the post office, in Czech you really have to in kinda of way serve the post office. Its similar with many services in Czech, partly this comes from the history, and partly its just this way cause they can get away with it.